1. Delivery Timings

An order completion email will be sent to you once your order has been dispatched.

Our hours of operation are Monday – Friday, 9am-5pm. Orders placed outside of these times will be processed on the following business day.

We aim to dispatch orders that are placed before 12pm midday on the same day but it may take up to 2 working days from when the order is placed.

If you have any special delivery requirements please contact us, deliveries@aphroditesfood.com and we will do our best to try and accommodate you.

2. Delivery Services

We cover every UK address only.

All parcels below 4kg will be shipped with Royal Mail First Class service. The service aim is next day delivery Monday-Saturday, but may take longer during peak times and to remote locations.

Orders over 4kg will be shipped via APC overnight by 4pm service.

3. Delivery costs

0Kg – 2kg – £3.50
2kg – 3kg – £6.50
3kg – 4kg – £8
4Kg+ – £9.99

4. Damaged goods

We pack our products with care and hope you receive them in perfect condition. If however your order is damaged in transit we will replace it at no extra cost or give you a full refund. Please contact us within 48 hours of delivery via email or phone (see our contact details). In some cases we will require evidence of the damage.

5. Returning goods

If for any reason you are not happy with the goods you have received, please contact us within 48 hours on deleveries@aphroditesfood.com. Please return any goods in unused and undamaged condition within 7 days of purchase, for an exchange or full refund. It is your responsibility to make sure the goods are returned to us safely and at your expense.

6. Packaging

We do not add any extra charge for packing, and we recycle all the packaging we receive. All of our packaging is recyclable.

Any queries? Please do not hesitate to get in touch by email at deliveries@aphroditesfood.com or by telephone on
+44 (0) 20 8534 8471.

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